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The
Advantages of Web-Enabled Call Accounting
By
Peter Verhoeff
What this means is
that a manager or authorized employee can go to their PC, activate a
Web browser, log in to the system, and access telecom reports right
from their desk. This can be a tremendous time saver, especially at
companies that have many branches. Of course, unauthorized persons
have to be prevented from accessing the information, but this is a
fairly simple matter with adequate user name and password
protection. For executives to have immediate real-time access to
needed reports can be of great benefit.
Instant access is but one advantage of a web-based call accounting
software system. In this day and age most employees have a personal
computer with e-mail capability and web access on their desks. This
means that they don't need to have any special software installed to
be able to access the needed reports, nor will they need costly
upgrades. All that is needed is to provide them with the required
login username and password.
Some employees may require limited access privileges by excluding
more sensitive information that does not concern them. Normally,
this can be coupled to the person's login by the system
administrator, but it is important to choose a call accounting
system that provides this capability.
Fraud detection is an important aspect of call accounting. This is
especially the case, after the Sarbanes-Oxley act was passed in
Congress in 2002, following fraudulent operations by companies, such
as Enron and WorldCom. With fraud detection, it is important to have
rapid access to call detail records (CDRs) in order to track down
the culprits. A web-enabled call accounting system that can be
programmed to issue alerts on detecting suspicious activity can be
of great benefit. When shopping for a call accounting system, look
for these features.
A further advantage of web-enabled call accounting is that the
information can be accessed simultaneously by different users
without placing unnecessary stress on the system. In particular,
this is of great advantage to international enterprises that have
branches in different countries. With web access, executives can
obtain the needed telecom information anywhere in the world by using
any web-enabled computer and logging in.
For more information on Call Accounting, visit Telsoft Solutions.
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About The
Author
Peter Verhoeff
writes articles on the business benefits of call accounting
and call detail record technology. More information can be
found at http://www.telsoft-solutions.com.
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